Return & Exchange Policy
SHIPPING POLICY
UAE Delivery
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All Ready to ship items are delivered within 2 days.
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All Personalized items and Moissanite Jewelry are handmade to order. Usual delivery times will take 12-14 days.
Please note that there is no fixed time for your delivery. Your order can arrive between the hours of 8am and 7pm on the day of delivery. The delivery company will call to check someone is available to receive the order. Failure to answer their call may result in your delivery being delayed until the following day. Please make sure you provide a number you can be reached on. Responsibility will not be taken for any late deliveries due to not being reachable on the day.
RETURN & EXCHANGE POLICY
I am committed to supplying quality handmade jewellery and engravable gifts. I pride ourselves on our excellent products and customer care. We're confident you'll love our service, however, in the unlikely event of your order being supplied incorrectly or faulty, be assured that we aim to deal with any issues as efficiently and quickly as possible.
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We regret that we are unable to exchange any personalised items. The exception to this is if we have incorrectly made your order, made a mistake, or your item is faulty. If you believe this to be the case please email danglingaccessoriesae@gmail.com within 7 days from receiving your order to ensure that we can rectify your order as soon as possible.
On receipt of your email or letter, you will be contacted with details of a solution and return details. If the item is agreed to be faulty your item will be repaired or exchanged.